Online Refund/Return Policy

 

Thank you for buying from the wild child toy shop online store. 

 

In order to return or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition in which you received it. Original tags, box, unworn, undamaged and able to be resold. 

 

If the return is due to our error (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for the shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States. If the return is not due to an error of ours (e.g. you ordered it then decided later you didn’t want it), the buyer accepts full responsibility for the shipping costs. If the item is defective or damaged, please send a photo or photos HERE and we will be delighted to help you with a replacement or refund after review. If you have any questions or concerns please call us at 847-835-3400 during regular business hours.

 

After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition. 

 

Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method. 

 

We do not accept returns on perishable items, gift cards, custom items or digital products.

 

Masks, seasonal & sale items are final sale. 

 

 

In-Store Refund/Return Policy

 

Thank you for visiting us! Returns of items purchased at or returned to our physical store locations are store credit only. 

 

Masks, seasonal & sale items are final sale.